Registered Psychologists are bound by the Psychologists Act 2005, Regulations and Code of Ethics.

Who may lodge a complaint?

Anyone who is dissatisfied with the conduct of a psychologist or the treatment they received is entitled to lodge a complaint with the Board.

Download Complaint Procedure Guidelines

How to lodge a complaint?

All complaints lodged with the Board must be in writing and forwarded to :

The Registrar
Psychologists Board of WA
PO Box 8124
PERTH BCWA 6849

All complaints must contain sufficient detail and evidence of the allegations made.

Investigation

Upon receipt, the complaint will be discussed at the next meeting of the Board's Complaints Assessment Committee.

A copy of the complaint is usually sent to the psychologist for their response.

It should be noted that the Board's files are subject to Freedom of Information legislation and copies of all complaints received are forwarded to the Office of Health Review, as required by legislation.

During the investigation of a complaint when the Board determines that the matter is sufficiently serious to warrant striking off or suspension, the matter must be referred to the State Administrative Tribunal for consideration.

The outcome of complaint matters dealt with by the State Administrative Tribunal can be found in the Inquiries section of this website - Orders Issued

Details of other matters dealt with by the State Administrative Tribunal can be found on their website at www.sat.justice.wa.gov.au/